Airport help

Please notify your airline of any requirements around disabilities.

Automatic doors and lifts

Automatic doors and lifts are available to all levels of the international terminal for visitors and travellers using wheelchairs.

Automatic Teller Machines (ATMs) with braille keys

Automatic teller machines with braille keys are located at:

  • ground floor, arrivals area
  • first floor, departures area.

Car parking for vehicles displaying a disability card

Vehicles with a valid disability card can park in marked spaces as follows:

  • short duration on the outer road in front of the terminals
  • longer visits in the public car park nearest to the terminals.

Accessibility map here

Drinking fountains

Wheelchair-accessible drinking fountains are placed throughout the international terminal to offer travellers a refreshing drink.

Flight information

Passengers with impaired sight should tell our friendly airline staff, when checking in, that they require assistance with flight information.

Hidden Disabilities

Auckland Airport is now proudly participating in the Hidden Disabilities Sunflower Lanyard scheme. If you, or someone you are travelling with has a hidden disability you can choose to wear a Sunflower Lanyard and make your disability visible to airport staff.

Find out more here>

International Mobility Valet Parking

Disability Icon

The International Mobility Valet is now available for booking.

Available to Mobility Parking Permit holders, the Mobility Valet provides an assisted parking service right outside the international terminal.

The mobility valet parking option is available to holders of Mobility Parking permits issued by CSS Disability Action and can be booked online via the Auckland Airport website here.

Medical and emergency services

Local medical services and emergency services are provided by Auckland Airport.


Toilet facilities in the international terminal are wheelchair-accessible.


Dial-a-ride is a specialist wheelchair vehicle shuttle service. Please book two days in advance. Several of the taxi and shuttle bus companies that service the airport are members of the nationwide total mobility scheme and provide wheelchair hoists. Phone +64 9 625 5599.

Check out our range of options on how to get to and from the airport

Uber at Domestic Terminal Building customer and social communications

What’s happening?

From Thursday April 27th, three new Uber services will be available from the Domestic Terminal Building, for three months. These services are: Uber Comfort, Business Comfort and Uber Assist.

What are the new Uber services and how are they different?

The new services are:

  • Uber Comfort

    With Uber Comfort, riders can match with top-rated driver-partners with newer, mid-sized vehicles. Riders can select preferences directly in the app, and whether they'd like to chat or not.

  • Business Comfort

    Recently launched in Australia and New Zealand, Business Comfort is exclusive to Uber for Business organisations, and provides business travellers with the option for newer vehicles with more leg room and highly rated driver-partners. Riders can select Business Comfort when using their Business profile in the Uber app, and access Uber's premium business support directly within the app when needed. This is only available to Uber for Business organisations and users linked to Business profile access.

  • Uber Assist

With Uber Assist drivers can provide additional assistance to riders who may need extra help.
Driver-partners offering Uber Assist trips have completed independent training from a third-party specialist on how to support riders with assistance needs into vehicles. Driver-partners can help load assistive devices such as collapsible wheelchairs, that fit into the boot of a standard sedan.

Are these services available in the international terminal?

Not at this stage, following on from the three-month pilot we may look to have the same Uber providers at the international terminal, but at this stage the offering is for the domestic terminal only.

What if I book an Uber that isn’t Comfort, Assist or Business Assist, where is that pickup from?

The normal UberX offering is still in the same location, in the rideshare area, which is located behind
Carpark R, at the domestic terminal.

Has the location from where I access Uber vehicles at the domestic terminal changed?

Not if you have ordered UberX, that is still in the same location, Uber comfort, business comfort and Assist will be available closer to the domestic terminal taxis stand, which is the third lane opposite Door 4, to the left of the pedestrian crossing , which is closer than the traditional Uber pickup location which is further north from the DTB.

How long will the services be operating at the DTB?

The trial will run for three months, starting on April 27th.


Passengers who need a wheelchair should contact your airline they are travelling with.

Download the Auckland Airport app

Download the Auckland Airport app

From home to gate, now in a single app. No more swapping apps on your phone... your new 'home to gate' journey planner is now live on the Auckland Airport app.

Learn more